Acceptance of Terms
By requesting, confirming, paying for, or using any Ezy Driver service, the client agrees to these Terms & Conditions. Where a hotel, concierge, travel agent, corporate client, event organiser or other booking agent makes a booking on behalf of a passenger or guest, that party confirms it has authority to provide the passenger’s details and accept these terms on behalf of the booking party.
Approved Chauffeurs and Partner Operators
Ezy Driver may provide services using Ezy Driver employees, contractors, approved chauffeurs, partner operators or subcontracted transport providers. All drivers and operators are expected to meet Ezy Driver’s service standards, presentation standards and safety requirements.
Reservation Agreement
Ezy Driver Limited will use reasonable care and skill when providing confirmed transport services.
The client, booking agent, hotel, concierge, travel agent or corporate account holder is responsible for ensuring that all booking details provided to Ezy Driver are accurate and complete. This includes passenger names, contact numbers, flight details, pick-up times, locations, destinations, passenger numbers and luggage requirements.
Where Ezy Driver fails to provide a confirmed transport service due to a matter within Ezy Driver’s reasonable control, Ezy Driver’s liability will be limited, to the maximum extent permitted by law, to one or more of the following remedies, as appropriate in the circumstances:
refund or waiver of the affected transport charge;
provision of a replacement or complimentary transport service of similar value; or
payment of direct, proven loss up to a maximum amount equal to the value of the affected transport booking, unless a higher liability cap has been expressly agreed in writing before the booking.
Ezy Driver is not liable for indirect, special or consequential losses, including but not limited to accommodation charges, guest compensation, airfares, missed flights, missed meetings, missed events, itinerary changes, loss of profit, reputational loss, or goodwill payments made by a hotel, guest, travel agent, corporate client or any other party, unless such liability cannot legally be excluded.
Any guest compensation, accommodation waiver, refund, credit or goodwill gesture offered by a hotel, travel agent, corporate client or other third party is not recoverable from Ezy Driver unless Ezy Driver has expressly agreed to that compensation in writing before it is offered.
Ezy Driver is not responsible for delays, cancellations or service interruptions caused by matters outside Ezy Driver’s reasonable control, including traffic congestion, road closures, accidents, severe weather, airport disruption, flight changes, customs or baggage delays, passenger delays, incorrect booking details, police instructions, security restrictions or other events beyond our control.
Cancellation terms, waiting time, additional stops, route changes and after-hours changes may affect the final charge. Unless otherwise agreed in writing, waiting time charges may apply after the included waiting period stated on the booking confirmation or quote.
The client is responsible for reasonable cleaning, repair or replacement costs arising from damage, excessive mess or misuse of the vehicle caused by passengers or their belongings. A standard sanitation or cleaning fee may apply where additional cleaning is required.
For the safety and comfort of all passengers and chauffeurs, smoking, vaping, drug use, unsafe behaviour, abusive conduct, overloading of vehicles and any unlawful activity are not permitted. Ezy Driver may refuse to commence or may terminate a service where passenger conduct creates a safety, legal or operational concern.
Ezy Driver will take reasonable care with items found in vehicles and will assist with their return where possible. Ezy Driver is not responsible for personal belongings left in vehicles, and return delivery costs may apply.
Vehicles must not be loaded beyond their legal seating capacity, luggage capacity or safe operating limits.
Nothing in these terms limits any rights, remedies or obligations that cannot legally be excluded.
Payments for Dial A Driver Services only
We accept cash, EFTPOS, all major credit cards. We can also set up an account with you should you wish to become a regular client of Ezy Driver. Advance payment may be required on a case-by-case basis.
Payments for all other services
Payment in advance or deposits via credit card or direct debit may be required for private transport services. Corporate & VIP accounts avaialble upon request.
We do not hold any credit card information either physically or electronically and comply with all merchant service standards. For more information see: https://www.asb.co.nz/pcidss/
We accept all major cards and PayPal through Stripe & Xero systems.
Rates & fleet information can be found here
https://www.ezydriver.co.nz/corporate
Insurance
Ezy Driver maintains insurance appropriate to the services it provides. Insurance cover is subject to the terms, conditions, limits and exclusions of the relevant policy.
For Dial-a-Driver services, where an Ezy Driver driver operates a customer-supplied vehicle, the customer must ensure the vehicle is roadworthy, warranted, registered and insured. Any insurance claim involving the customer’s own vehicle may need to be managed through the customer’s insurer first. Our cover for this service is up to $50,000 only so if your vehicle is valued higher than this, we may decline the service.
Our drivers responsibility
All our drivers are non smokers, well presented individuals with a passion for delivering a high level of service in this competitive passenger transport industry. They are well trained, follow a strict code of conduct & are very experienced in what they do. It is our mission to be able to drive you in the smoothest and comfortable manner possible adhering to all the road rules of NZ.
You can trust us to get you and your vehicle where you need to be safely and reliably every time.
Customers & their vehicles responsibility
For Dial-a-Driver Services. Please ensure your vehicle is in tidy condition, safe to drive, has a valid WOF, Registration & full insurance cover. We will not be liable for any fines due to a defect with your vehicle and will likely decline the booking.
Our drivers area knowledge is second to none but it is your responsibility to guide them to your drop off location.
Should a customer be intoxicated and soil their own car or our chase car a soiling fee of $150 may be charged at the discretion of our drivers.
Our drivers can at their discretion refuse a job upon arrival at your pick-up location should they feel your vehicle is unsafe or too dirty to drive or if they feel threatened or receive any abuse from a customer or any of the other passengers.
Uber & Taxi Services
We are currently no longer operating any sort of Taxi, Uber or Blacklane type service.
Promotions & special offers
Ezy Driver may send service-related communications about current or past bookings. We will only send marketing communications where we have consent, inferred consent, or another lawful basis to do so. All marketing emails will include a clear unsubscribe option.
Privacy and Passenger Information
Ezy Driver collects and uses personal information such as passenger names, contact numbers, flight details, pick-up and drop-off details, billing details and booking notes for the purpose of arranging, providing, managing and improving transport services. We may share relevant booking information with chauffeurs, approved contractors, partner operators, hotels, travel agents, corporate clients, payment providers and service providers where necessary to deliver the booking, process payment, manage safety, respond to service issues, or meet legal obligations.
Where a hotel, concierge, travel agent, corporate client or other booking agent provides passenger information to Ezy Driver, that party confirms it has authority to provide that information for the purpose of arranging the transport service. Passengers may contact Ezy Driver to request access to or correction of their personal information.
Feedback & Complaints
We welcome all feedback, including where something has not met expectations. Please contact us as soon as possible at bookings@ezydriver.co.nz with the booking reference, date of service and details of the issue so we can review the matter promptly and fairly.